At Dailydealzs, Managed by Xetron Systems.we strive to deliver a smooth, reliable, and secure shopping journey for every customer. We are dedicated to ensuring fair practices and maintaining transparency while addressing all customer concerns. This Grievance Redressal Policy has been established to make sure that your complaints are handled promptly, professionally, and in compliance with all applicable laws and regulations.
What is a Grievance?
A grievance means any complaint, concern, or dissatisfaction arising from a product or service purchased through our platform for which a customer seeks an appropriate resolution. This includes, but is not limited to, issues relating to product quality or manufacturing defects, wrong or delayed deliveries, payment concerns, challenges involving returns, refunds, or exchanges, dissatisfaction with customer support, and questions related to our policies.
How to Raise a Grievance
If you experience any concern, we encourage you to contact us through our available support channels. The process is outlined below:
Visit our Help Centre or Contact Us Page
Go to the “Help Centre” or “Contact Us” section available on our website or mobile application.
Select Your Issue
Choose the category or subject that best matches the nature of your concern.
Submit Your Query
Enter all relevant information, including your order ID, a clear description of the issue, and any supporting documents or images, if applicable.
After submission, our support team will carefully examine the matter and respond with the appropriate assistance.
Escalation to Grievance Officer
If your issue is not resolved satisfactorily or you are not content with the response provided by our customer care team, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000 and other applicable laws.
To ensure responsibility and legal compliance, Dailydealzs has appointed a dedicated Grievance Redressal Officer who supervises the complaint resolution mechanism, ensures fairness, and addresses escalated or unresolved concerns. You may contact the Grievance Officer via email at info@dailydealzs.com.
Grievance Handling Process
Acknowledgement: We will confirm receipt of your grievance within 48 hours through email communication.
Unique Ticket/Reference ID: A unique grievance ID will be created and shared with you so you can track the status of your complaint.
Resolution Timeline: Our team, in coordination with the Grievance Officer, will endeavor to resolve the grievance as quickly as possible, typically within 7 working days, or within the time prescribed under applicable laws.
Updates & Communication: You will be kept informed about the progress of your grievance through regular updates sent to your registered communication channel.
Closure of Grievance
A grievance will be treated as closed and resolved under the following situations:
When you receive a resolution that you consider satisfactory from our support team or the Grievance Officer.
When you do not respond to our communications within a reasonable timeframe after a resolution has been offered.
When a final resolution has been conveyed in accordance with our policies and the applicable legal framework.
Contact Us
For additional queries or to raise a grievance, please reach out to us at info@dailydealzs.com.
Note
This policy may be updated or modified from time to time. To review the latest version, please refer to our Terms of Use and Privacy Policy pages.